Contact Carthage Water Restoration

What can you do while you wait for the crew in Carthage?

Work through these steps in order, starting with safety, and call as soon as the water stops spreading.

• Treat electricity as the first hazard, and don't walk into a flooded room while the lights or appliances in it are still on.
• Shut off the water at the main valve if you can't find the source fast. Basement homes usually have it near the water meter where the service line enters.
• Older sewer lines can back up during heavy rain. If that's what you're seeing, keep everyone out of the water and stop using the plumbing until the crew arrives.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Take rugs and anything stored on the floor out of the wet area, and keep the interior doors open so air can move.
• According to the EPA's guide to mold and moisture, drying water damaged materials within 24 to 48 hours helps prevent mold, which is why the call shouldn't wait until morning.
• If you plan to file with your insurance company, check your policy's notice rules and read the Indiana Department of Insurance claim tips before you make permanent repairs.

What questions come up on the first call?

Our team asks the same short set of questions on every call, because the answers decide which equipment goes on the truck.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether neighbors on your street are seeing the same backup, which can point to the public sewer.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• The name of your insurance company, if you've already decided to file.
• If any outlets or appliances are in the water.
• Whether someone will be home to let the crew in.

Short answers are enough, since the crew will look at everything again in person.

What happens when the crew gets to your Carthage home?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

Sewage backups add a cleaning and disinfecting step, and the crew will tell you which soaked materials can be cleaned and which have to come out.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

What's worth knowing about water damage in Carthage homes?

Around Carthage, two story homes are common. You'll find full basements and crawl spaces around town, and the crew plans the drying differently for each. Older cast iron sewer lines can crack or fill with tree roots, and a backup through a floor drain is often the first sign. Being near the Big Blue River means storm water and a high water table are part of the picture, so tell us if the water came from outside. If you're not sure about any of it, the crew will check when they arrive.

Where does the Carthage number take calls from?

The crew covers every part of Carthage.

We also take calls from nearby Charlottesville, Knightstown, Morristown, Spiceland, Wilkinson, Greenfield and Rushville. For addresses near the edge of the service area, call and the team will check whether a crew can get there. The service pages cover each job in more detail, starting with water damage restoration and basement flooding.

What do people ask before calling about water damage in Carthage?